Omterra Travel complies with all applicable regulations set forth by the U.S. Department of Transportation (DOT) regarding consumer protection and transparency in travel services. This page provides essential disclosures required by law.
We adhere to DOT regulations that require transparency about airline policies, passenger rights, and compensation procedures. In case of flight delays, cancellations, or overbooking, passengers are entitled to specific rights, which we assist in communicating.
As a travel agency operating within the United States, Omterra Travel is a seller of travel. We are committed to providing clear information about our services, pricing, and cancellation policies. State-specific disclosures are placeholders and will be updated as per state regulations.
Customers have the right to file complaints regarding our services or third-party providers. Complaints can be directed to the U.S. Department of Transportation via their Air Consumer Complaint Form.
We ensure all pricing, fees, and policies are clearly disclosed before booking. Any additional charges or restrictions are communicated upfront to prevent surprises.
For further information or to report concerns, please contact us at airlinedesk@usa.com.
