Airline Consumer Protections
US Travel Law Disclosures
State Seller of Travel Notices
Airline Consumer Protections
- 24-Hour Risk-Free Cancellation: Most flights booked through Omterra Travel can be canceled within 24 hours of purchase for a full refund, as required by DOT regulations. Some exceptions may apply—please check your itinerary details.
- Accurate Fare Information: All advertised fares include mandatory taxes and fees. Optional services (e.g., checked bags, seat selection) may incur additional charges.
- Denied Boarding & Delays: Passengers are entitled to compensation or assistance in cases of involuntary denied boarding, long delays, or cancellations, as outlined by the DOT. For more information, visit DOT’s Aviation Consumer Protection page.
- Accessible Travel: Airlines must accommodate passengers with disabilities in accordance with the Air Carrier Access Act.
US Travel Law Disclosures
- Omterra Travel acts as an agent: We facilitate bookings with airlines, hotels, and other travel suppliers. Your contract is with the supplier, and their terms and conditions apply.
- Ticket Non-Transferability: Most airline tickets are non-transferable and non-refundable unless otherwise stated.
- Third-Party Liability: Omterra Travel is not responsible for acts or omissions of airlines, hotels, or other suppliers.
- Customer Support: For questions or assistance, contact us at reservations@omterratravel.com or call 903-484-6999 / 305-934-4776.
State Seller of Travel Notices
- California: Omterra Travel is registered as a Seller of Travel in California. Registration does not constitute approval by the State of California. (Placeholder: Add registration number when available.)
- Florida: Omterra Travel is registered with the State of Florida as a Seller of Travel. (Placeholder: Add registration number when available.)
- Washington: Omterra Travel is registered as required by Washington law. (Placeholder: Add registration number when available.)
- Additional state-specific notices will be provided as required by law.
